Our Commitment

At Sunmukhi, we believe that tradition and refinement walk hand-in-hand. Our Refund & Returns Policy is crafted to ensure your trust in us remains as pure as our skincare. You have 30 days from the date of purchase to request a return or exchange.

Eligibility

To qualify, items must be unused, in their original condition, and returned with their original packaging — reflecting the same care with which they were sent to you.

Items We Cannot Accept

For reasons of safety and hygiene, certain products cannot be returned. These include:

• Gift cards
• Downloadable software
• Intimate or sanitary goods
• Perishable items (food, flowers, magazines)
• Hazardous materials or flammable products

Receipt Required

A receipt or proof of purchase is required to complete your return. Please do not send products directly back to the manufacturer.

Situations Where Partial Refunds Apply

Partial refunds may be granted if:

• A book shows obvious signs of use
• A CD, DVD, or opened software item has been used
• The product is returned damaged or missing parts not due to our error
• Returns are made after 30 days of delivery

Process

Once we receive and inspect your return, you’ll receive an email confirming approval or rejection. Approved refunds will be processed, and a credit applied to your original payment method within a set number of days.

Delays

If you haven’t received a refund, please check with your bank and card provider first. Processing times may vary. If the issue persists, contact us at {email address}.

Non-Refundable Discounts

Only regularly priced items may be refunded. Sale and discounted items cannot be refunded.

Defects or Damage

We replace items only if defective or damaged. To request an exchange for the same product, email us at {email address} and send your item to {physical address}.

Gifted Items

If your item was marked as a gift and shipped directly to you, you’ll receive gift credit upon return. Otherwise, the refund will be processed back to the original purchaser.

Return Shipping

To return your product, mail it to: {physical address}. You’ll be responsible for return shipping costs. Shipping fees are non-refundable, and they will be deducted from your refund.

Insurance & Tracking

For higher-value items, we recommend using a trackable shipping service or insurance. We cannot guarantee receipt of returned items without tracking.