FAQ – Tradition Refined | Sunmukhi
Empowering beauty, naturally.
About Sunmukhi
What is Sunmukhi?
Sunmukhi is a women-led skincare brand under Tradition Refined, committed to creating high-quality, natural skincare products inspired by ancient beauty rituals and modern science. Our formulations are designed to nurture your skin gently yet effectively.
Why is Sunmukhi described as a women-led brand?
We’re proud that Sunmukhi is founded, managed, and innovated by women. Our mission goes beyond skincare — we aim to empower women at every step, from ingredient sourcing to production and distribution.
Products & Ingredients
Are your products natural?
Yes! We use nature-powered ingredients sourced from trusted farmers and suppliers. All our products are free from harmful chemicals like parabens, sulfates, and artificial fragrances.
Do you test on animals?
Never. Sunmukhi is a cruelty-free brand, and our products are never tested on animals.
Are your products suitable for all skin types?
Most of our products are formulated to be gentle on all skin types, including sensitive skin. However, we always recommend doing a patch test before full use.
Do you use preservatives?
Yes, but only safe, skin-friendly preservatives where necessary to ensure product stability and safety.
Orders & Shipping
How do I place an order?
Simply browse our shop, add your favorite products to the cart, and proceed to checkout. You can pay using secure payment options including debit/credit cards, PayPal, and local payment gateways.
Do you offer international shipping?
Yes, we ship worldwide. Shipping charges and delivery times may vary depending on your location.
How long does delivery take?
For domestic orders, it usually takes 3–5 business days. International orders can take 7–14 business days, depending on customs clearance.
Returns & Refunds
Can I return a product?
Yes, unopened and unused products can be returned within 7 days of delivery. Please contact our support team before sending any returns.
What if I receive a damaged product?
If your order arrives damaged, contact us within 48 hours with a photo of the damage, and we’ll arrange a replacement or refund.
Sustainability & Social Impact
Is your packaging eco-friendly?
We use recyclable and biodegradable materials whenever possible. Our goal is to make all our packaging 100% sustainable by 2026.
How does Sunmukhi support women?
Apart from being women-led, we partner with women artisans and farmers, providing them fair wages and opportunities to grow in the beauty industry.